Question 1

Does your bot actually work?

Accepted Answer

Yes! Arrowhead's bot has achieved up to 45%+ higher conversions than human agents, with some companies fully replacing their human agent teams with the bot.

Question 2

Which languages do you support?

Accepted Answer

Arrowhead supports 10+ languages including English, Hindi, Tamil, Malay, Malayalam, Bengali and more. If a required language isn't currently supported, it can be added in under 3 weeks.

Question 3

What happens if the bot cannot answer a question?

Accepted Answer

The bot won't hallucinate or make up an answer. If it doesn't know an answer, calls can be transferred live to a human agent or the customer can be informed that a human callback will be arranged.

Question 4

What do you need to get the bot up and running and how long does it take?

Accepted Answer

All that's needed are call flows and call recordings. Arrowhead can deliver a fully customized bot in less than 2 weeks.

Question 5

Can you integrate with our systems?

Accepted Answer

Yes — Arrowhead integrates with all major CRMs, dialers, and systems via custom APIs, and can build custom integrations for niche systems too.

Question 6

Where does your data reside?

Accepted Answer

Arrowhead provides deployment options in Indian or Singaporean data centres depending on requirements.

Question 7

Do you provide on-premise deployment?

Accepted Answer

Yes — on-premise deployment is available if required.

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