Garv spends his days inside voice AI flows — the small decisions in a call that decide whether a customer stays on the line or hangs up. As Chief of Staff at Arrowhead, he works across the engineers building the stack and the clients mapping new user journeys, and he's come to believe voice AI is mostly a product problem wearing engineering clothes. The hard parts aren't the models — they're the moments where a flow has to bend instead of break.
His foundation is a BTech in Computer Science with a specialisation in Data Science, and the fundamentals still do most of the heavy lifting — latency budgets, RAG layers, how the telephony stack shapes what's even possible. He writes for the people actually building or buying this stuff. Opinions are his own — strong, specific, and grounded in something that's shipped.
